Dear Guests,

Our Management Team and our employees welcome you, in Swell Boutique Hotel with our bespoken hospitality and leisure services, enhanced with extensive experience and updated knowledge concerning all the recent health protocols.


Rely on us with your valuable health during your holidays: Relax with Safety!

The new reality, the spread of the Covid-19 virus, stipulates additional precautionary health and safety measures. For our company, the shielding of public health, including our guests, employees and partners, as well as of the local community, constitutes our absolute priority. We work methodically with the purpose of providing a secure environment for your holidays, your relaxation, and the relief towards the new situation, along with the maximum possible flexibility in your trip planning.

Actually, in Crete official Covid-19 cases were scant and we hope that the low figures will remain likewise during the following period. We are closely monitoring the developments and strictly implement the instructions of the World Health Organization and the Greek Authorities.


We are systematically preparing ourselves, to welcome you again within our hotel premises. At the same time, we have created this manual with general instructions and information about the policy of our hotel concerning the prevention of spreading and handling any cases of Corona- virus, which will be updated, according to the latest developments. For more information, please contact our management team via e-mail: info@swellhotel.gr


New Health and Safety Measures

Swell Boutique Hotel has already created a strict action plan, aiming both at preventing the existence and at handling effectively any possible suspicious cases of the virus, resulting to obstruct any expansion among our guests, employees and associates.

We have a special management Team for Covid-19, leaded by a doctor specialized in Covid-19 who oversees the safe, regular and unobstructed operation of our premises, concerning the direct treatment of Corona- virus cases, and gives the necessary instructions and guidance to our employees, according to the regulations of the Greek Health Authorities.

All our employees are constantly trained, according to the instructions and advice of the World Health Organization and the requirements of our State and are provided with all the necessary personal protective equipment.

The utmost goal of our company is to achieve the highest standards of cleanliness and health therefore; we cooperate only with certified companies and suppliers.

Additionally, our strict standards and the certified practices we implement, along with the methodical training of our personnel, according to the strict standards and the certified practices, ensure the shielding of top quality hygiene in our hotel, with the minimum disturbance during your stay.


Reception Area

Our Front Office Team is perfectly trained to welcome and guide you.

o In the Reception area, as in all public areas, we have placed devices with hand sanitizers.

o A glass Stand on the Front Desk in order to keep social distances.

o Our “Health First” Advisor is at your disposal, in case you have any enquiry about our procedures or require medical assistance.

o Social distancing is expected at all times, during your stay with us.(min. 2 m.)

o The floor is clearly marked with signs, indicating where you should stand when waiting at the Front Office Desk.

o Room Key Cards will be sanitized, before handed to our guests.

o Check-in time will be at 15:00 and check-out time at 11:00 in order to secure proper room cleaning and disinfection.

Hand Washing and Disinfection

As one of the most important and effective practices against the spread of Covid-19 virus and numerous existing viruses and infections, we urge and alert all our guests, personnel and associates to regularly wash and sanitize their hands. No matter how simple it sounds, hand washing with soap and clean water or with the use of disinfectants, is a fundamental action to protect our health. Hand washing and sanitizing stations are therefore, available throughout our premises.


Housekeeping & Public Areas

We have implemented a very strict procedure of cleaning and thorough disinfection in all rooms, public and employees´ areas. Our housekeeping staff, is specially trained and certified on the practices required in order to achieve the highest level of hygiene in our establishment. 

All rooms and air condition units are cleaned and disinfected prior to any new guest arrival.

o Non-essential items such as decorative stationery, pillows and magazines will be removed for your own safety.

o Maintenance in rooms will be carried out, after appointment, during the guests absence.

o Room cleaning will be provided upon request.

o All public areas and toilets are cleaned and disinfected regularly during the day, according to a time schedule.

o Our guests are encouraged to use their room’s WC, instead of the public WCs.

o For the cleaning and sanitizing of our establishment, we only use certified products from globally acclaimed suppliers.


Food & Beverage

In all our Food and Beverage departments and for the preparation of all your meals we implement ISO 22000/05, HACCP (Hazard Analysis and Critical Control Points).

o Hands should be sanitized when entering any department.

o Our trained staff will be by your side, to serve you or from our buffet, for your convenience and protection.

o We try to portion the food in the buffet, in order to be easier and safer for the service of our clients.

o Tables’ set-up and the sitting plan in our restaurant, is arranged according to the recent health and safety guidelines.

o Our waiters will be available to serve and assist you, during your meal.

o The furniture and equipment of the restaurant is cleaned and sanitized prior to different guests.

o For your convenience, in order to avoid interaction, you may make a reservation for your meal time.

o The Bar and service area is organized, in order to secure social distancing and your safe and comfortable service.

 


Swimming Pool Area

Our open area around the swimming pool, allow us to implement the necessary distancing, according to the new precautionary measures.

o Our sun loungers are arranged at 2 m distance in between, around the pool.

o Sun loungers as well as the rest of the furnishing, will be sanitized every morning and regularly during daytime.

o According to current government regulations, the 1 person per 5 sq. meter ratio should be applied at all times at the pool.

o Spreading a towel over the sun beds is mandatory.

o PH and chlorine levels will be monitored frequently in order to guarantee 24/7 pool sanitization.

 


 

 

 

Safety Protocols against Covid-19 are in place